Returns & Refunds

90-Day Money-Back Guarantee

Eye Serum, Midnight Miracle, PDRN and Aging Cream purchases are covered for 90 days from delivery. Opened products are accepted. If you are not satisfied, contact us within this period to request a return and refund.

Products bought through a post-purchase upgrade offer that states a 120-day guarantee are covered for 120 days from delivery.

Request a Return

Email support@dermxell.com with your order number and the items you wish to return. Our support team will provide the return address and instructions, including any applicable shipping arrangements. Please contact us before sending a parcel; the company office is not an automatic returns address.

Follow the return instructions supplied for your order; do not discard the containers before contacting support.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the credit. Support can confirm the status and applicable shipping refund details for your order.

Damaged, Incorrect or Missing Orders

Contact support with your order number and, where available, a photo or tracking details so we can investigate. Your statutory consumer rights are not limited by this policy.

Existing Purchases

We will honor the guarantee and return terms advertised when you purchased. This update does not remove a longer or more favorable promise made on an existing order. Include a copy of your confirmation or the offer if you need help resolving a discrepancy.

Order Help and Disputes

For unresolved delivery, return or payment concerns, email support with the order number, a description of the issue and your requested resolution. Ask for an order review if the initial response does not resolve your concern. Contact details are available on our contact page.